Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
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If a professional you trusted has let you down — and that failure has cost you financially, physically, or in ways that are harder to put into words — you are not alone, and you may have options. People across the Macarthur Region come to us after a solicitor made a critical error, a doctor failed to pick up something they should have, or a financial adviser placed them in products that were never suitable. Sometimes the harm is immediate. More often, people spend months wondering whether what happened to them was actually negligence — or just bad luck.
That uncertainty is understandable. It is also exactly the kind of thing our team can help you work through, without cost or obligation.
PROFESSIONAL NEGLIGENCE IN YOUR REGION
The Macarthur Region — spanning Campbelltown, Camden, Narellan, Ingleburn, Minto, Gregory Hills, and Leppington — has grown rapidly over the past decade and a half. With that growth has come a significant expansion of professional services: legal practices, medical clinics, mortgage brokers, financial planners, accountants, building certifiers, and engineers have all followed the population south-west.
More professionals operating across more transactions inevitably means more opportunities for things to go wrong. And when they do go wrong — when the advice given was careless, the diagnosis missed, or the paperwork handled incorrectly — the consequences for the person on the other end can be severe.
Distance from the Sydney CBD is not a barrier. Fair Go Australia works with clients across the Macarthur Region entirely remotely. You do not need to travel to the city, and the quality of your representation will not suffer because of where you live.
CLAIM TYPES WE HANDLE
Most professional negligence claims fall into one of the following categories. If your situation involves a professional and you have suffered a measurable loss, it is worth understanding whether a claim may be open to you.
This is not an exhaustive list. If a professional owed you a duty of care and failed to meet the standard expected of a competent practitioner in their field, there may be a claim worth pursuing.
UNDERSTANDING YOUR CLAIM
Not every situation that feels unfair gives rise to a legal claim. Four things generally need to be present.
Duty of care
The professional must have owed you a legal duty to exercise reasonable care and skill. This is almost always established once a professional–client relationship exists.
Breach of that duty
Their conduct must have fallen below the standard expected of a reasonably competent practitioner in that field. The standard is objective — it is not about whether they tried hard, but whether what they did met the mark.
Causation
The breach must have actually caused your loss. It is not enough that the professional made a mistake if your loss would have occurred regardless. This is often the most contested element.
Loss
The loss must be real and quantifiable. Financial loss is the most straightforward, but claims for personal injury or psychological harm are also recognised in NSW law.
If these four elements are present, you may have a viable claim. Our free evaluation is designed to work through exactly this with you — plainly, and without pressure.
YOUR RIGHTS UNDER NSW LAW
Professional negligence claims in New South Wales are primarily governed by the Civil Liability Act 2002 (NSW). This legislation sets out how courts assess the standard of care owed by professionals, how breach is determined, and the limits that apply to certain categories of damages.
The foundational common law principles remain relevant alongside the Act. The High Court’s decision in Rogers v Whitaker (1992) 175 CLR 479 — which established that a professional’s duty of disclosure is determined by what the client needs to know, not merely by the practice of their profession — continues to be applied in NSW courts today.
Claims are litigated in the Supreme Court of New South Wales for higher-value matters, with the District Court handling claims within its jurisdiction. The Law Society of NSW and the Legal Services Commissioner are the relevant regulatory bodies for complaints against solicitors — though a formal complaint to a regulator is a separate process from a civil negligence claim and does not result in financial compensation.
TIME LIMITS — ACT NOW
Act before time runs out.
In NSW, professional negligence claims must generally be commenced within 3 years of the date you became aware — or reasonably should have become aware — of the negligence. This is governed by the Limitation Act 1969 (NSW). Missing this deadline can permanently extinguish your right to claim.
The discovery rule means the clock does not necessarily start from the date of the negligent act — it starts from when you discovered, or reasonably ought to have discovered, that something went wrong. In practice, this can be difficult to determine without legal advice. If there is any doubt at all, act now rather than later.
WHY FAIR GO AUSTRALIA
We work exclusively on professional negligence claims. It is not a practice area we dabble in alongside other work — it is the only thing we do. That focus matters, because these claims are technically demanding and require an understanding of both the relevant law and the professional standards that apply to each discipline.
If you believe a professional has failed you and caused real harm, the most useful thing you can do right now is speak with someone who can give you an honest assessment of where you stand. That is what our free case evaluation is for — no obligation, no cost, and no pressure.
We respond within one business day.
✔ No Win No Fee ✔ Free Evaluation ✔ Confidential ✔ Australia-Wide
COMMON QUESTIONS
Yes. There is no requirement to instruct a local solicitor or attend any office in person. Fair Go Australia works with clients across Campbelltown, Camden, Narellan, and the broader Macarthur area entirely remotely. Geography does not affect the quality of your representation or the strength of your claim.
Nothing upfront. We operate on a no-win, no-fee basis, which means you pay no legal costs unless your claim is successful. The initial case evaluation is entirely free. If your claim proceeds and succeeds, our fees are deducted from the compensation recovered.
Any professional who owes a duty of care to their client and fails to meet the expected standard of competence may be subject to a negligence claim. This includes — but is not limited to — solicitors, medical practitioners, financial advisers, accountants, engineers, architects, and building certifiers.
In most cases, three years from the date you discovered — or should reasonably have discovered — the negligence. This is set out in the Limitation Act 1969 (NSW). There are limited circumstances in which the period may be extended, but these are not to be relied upon. If you are in any doubt, get advice now.
No. Our entire service is delivered remotely. Clients in Campbelltown, Camden, Ingleburn, Narellan, and across the Macarthur Region work with us by phone and video without any need to visit a city office. This has no effect on the quality of advice or representation you receive.
Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
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