Australia-wide  ·  No win, no fee  ·  Free case evaluation — speak to us today

Get in touch

Contact Fair Go Australia

Most people who reach out to us aren’t sure whether what happened to them is serious enough to pursue. That uncertainty is completely normal — and it’s not something you need to resolve before you contact us. Just tell us what happened. We’ll take it from there.

There’s no cost to getting in touch, no obligation to proceed, and nothing you say at this stage commits you to anything.

Ways to reach us

How to reach us

Choose whichever option works best for you. There’s no wrong way to start.

Online form

Fill in the form on this page and we'll get back to you within 1 business day. It takes a few minutes and you don't need to have all the details ready.

Email

Send your enquiry to contact@fga.net.au. We read every enquiry and respond within 1 business day.

Phone

Call us , Monday to Friday, 9am–5pm AEST. If you'd rather talk it through first, that's fine.

Simple and transparent

What happens after you contact us?

Step 01

You tell us what happened

Use the form below, send an email, or call — whichever feels most comfortable. Keep it brief if you like. We just need the basics to start with. There’s no obligation and no cost at this stage.

Step 02

We take a look

Someone from our team will review what you’ve shared and assess whether your situation may give rise to a professional negligence claim. We look at this seriously — not as a tick-box exercise.

Step 03

You get a straight answer

We’ll come back to you with an honest assessment. If we think there’s a genuine claim worth pursuing, we’ll explain your options. If we don’t, we’ll tell you clearly — and explain our reasoning. No runaround.

Still weighing things up?

Not sure if you have a claim?

You’re not alone in that. Most people who contact us aren’t certain — and many of them do turn out to have valid claims once the details are properly reviewed. Uncertainty at this stage isn’t a reason not to reach out.

If you’d prefer to get a general sense of where you stand before speaking to anyone, our free Claim Eligibility Checker is a good starting point. It walks you through a series of plain-English questions and gives you an initial read on your situation — no personal details required to use it.

Send us a message

Tell us what happened

Fill in the fields below and we’ll be in touch within 1 business day. You only need to give us the basics — there’s no need to have everything figured out before you reach out.

CONTACT FORM
HTML widget > HTML field ============================================================ --> /* Google Fonts — Montserrat */ @import url('https://fonts.googleapis.com/css2?family=Montserrat:wght@300;400;500;600;700&display=swap'); .fga-form-wrap *, .fga-form-wrap *::before, .fga-form-wrap *::after { box-sizing: border-box; margin: 0; padding: 0; } .fga-form-wrap { font-family: 'Montserrat', sans-serif; width: 100%; max-width: 720px; } /* ── Field rows ─────────────────────────────────────────── */ .fga-row { display: flex; gap: 20px; margin-bottom: 20px; } .fga-field { display: flex; flex-direction: column; flex: 1; min-width: 0; } .fga-field.full { flex: 1 1 100%; } /* ── Labels ─────────────────────────────────────────────── */ .fga-label { font-size: 11px; font-weight: 700; letter-spacing: 0.1em; text-transform: uppercase; color: #16163F; margin-bottom: 7px; } .fga-label .fga-req { color: #d3b574; margin-left: 2px; } /* ── Inputs, selects, textarea ──────────────────────────── */ .fga-input, .fga-select, .fga-textarea { font-family: 'Montserrat', sans-serif; font-size: 14px; font-weight: 300; color: #4A4A4A; background: #ffffff; border: 1px solid #d8d3ca; border-radius: 0; padding: 12px 14px; width: 100%; outline: none; transition: border-color 0.2s, box-shadow 0.2s; -webkit-appearance: none; appearance: none; } .fga-input:focus, .fga-select:focus, .fga-textarea:focus { border-color: #d3b574; box-shadow: 0 0 0 3px rgba(211, 181, 116, 0.15); } .fga-input::placeholder, .fga-textarea::placeholder { color: #b0a898; font-weight: 300; } .fga-textarea { resize: vertical; min-height: 120px; line-height: 1.6; } /* ── Select wrapper (custom arrow) ─────────────────────── */ .fga-select-wrap { position: relative; } .fga-select-wrap::after { content: ''; position: absolute; right: 14px; top: 50%; transform: translateY(-50%); width: 0; height: 0; border-left: 5px solid transparent; border-right: 5px solid transparent; border-top: 6px solid #d3b574; pointer-events: none; } .fga-select { padding-right: 36px; background: #ffffff; cursor: pointer; } /* ── Radio group (preferred contact) ───────────────────── */ .fga-radio-group { display: flex; gap: 12px; flex-wrap: wrap; margin-top: 2px; } .fga-radio-label { display: flex; align-items: center; gap: 8px; font-size: 13px; font-weight: 400; color: #4A4A4A; cursor: pointer; padding: 9px 14px; border: 1px solid #d8d3ca; transition: border-color 0.2s, background 0.2s; } .fga-radio-label:hover { border-color: #d3b574; background: #fdf9f3; } .fga-radio-label input[type="radio"] { accent-color: #d3b574; width: 15px; height: 15px; cursor: pointer; flex-shrink: 0; } .fga-radio-label.fga-radio-selected { border-color: #d3b574; background: rgba(211, 181, 116, 0.08); } /* ── Privacy note ───────────────────────────────────────── */ .fga-privacy { font-size: 12px; font-weight: 300; color: #888; line-height: 1.6; margin-bottom: 24px; padding: 12px 16px; background: #f8f5ef; border-left: 3px solid #d3b574; } /* ── Submit button ──────────────────────────────────────── */ .fga-submit { font-family: 'Montserrat', sans-serif; font-size: 15px; font-weight: 500; color: #ffffff; background: #d3b574; border: none; border-radius: 0; padding: 15px 36px; cursor: pointer; letter-spacing: 0.04em; text-transform: capitalize; transition: background 0.2s, transform 0.1s; display: inline-flex; align-items: center; gap: 10px; } .fga-submit:hover { background: #c4a050; } .fga-submit:active { transform: translateY(1px); } .fga-submit:disabled { background: #c8bba0; cursor: not-allowed; transform: none; } .fga-submit-arrow { font-size: 17px; transition: transform 0.2s; } .fga-submit:hover .fga-submit-arrow { transform: translateX(4px); } /* ── Validation errors ──────────────────────────────────── */ .fga-error { font-size: 11px; font-weight: 500; color: #b94040; margin-top: 5px; display: none; } .fga-field.has-error .fga-input, .fga-field.has-error .fga-select, .fga-field.has-error .fga-textarea { border-color: #b94040; } .fga-field.has-error .fga-error { display: block; } /* ── Thank-you panel ────────────────────────────────────── */ .fga-thankyou { display: none; padding: 40px 36px; background: #16163F; border-top: 4px solid #d3b574; } .fga-thankyou.visible { display: block; } .fga-thankyou-icon { width: 48px; height: 48px; background: rgba(211, 181, 116, 0.15); border: 2px solid #d3b574; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 20px; margin-bottom: 20px; } .fga-thankyou-heading { font-size: 22px; font-weight: 600; color: #ffffff; margin-bottom: 12px; line-height: 1.3; } .fga-thankyou-body { font-size: 14px; font-weight: 300; color: rgba(255, 255, 255, 0.72); line-height: 1.7; margin-bottom: 20px; } .fga-thankyou-trust { display: flex; flex-wrap: wrap; gap: 16px; font-size: 12px; font-weight: 400; color: rgba(255, 255, 255, 0.5); } .fga-thankyou-trust span::before { content: '✔ '; color: #d3b574; } /* ── Responsive ─────────────────────────────────────────── */ @media (max-width: 600px) { .fga-row { flex-direction: column; gap: 0; } .fga-row .fga-field { margin-bottom: 20px; } .fga-radio-group { flex-direction: column; gap: 8px; } }
Please enter your full name.
Please enter a valid email address.
Select your state New South Wales Victoria Queensland Western Australia South Australia Tasmania Australian Capital Territory Northern Territory
Please select your state.
Please briefly describe your situation.

Everything you share with us is completely confidential. This enquiry does not create a lawyer-client relationship or obligate you to proceed in any way. We respond to all enquiries within 1 business day.

Thank you — we've received your enquiry.

A member of our team will review what you've shared and get back to you within 1 business day. You don't need to do anything else at this stage.

No Win No Fee Free Evaluation Confidential Australia-Wide
(function () { var form = document.getElementById('fgaContactForm'); var thanks = document.getElementById('fgaThankyou'); var btn = document.getElementById('fga-btn'); // ── Radio label highlight ──────────────────────────────── document.querySelectorAll('.fga-radio-label input[type="radio"]').forEach(function (radio) { radio.addEventListener('change', function () { document.querySelectorAll('.fga-radio-label').forEach(function (lbl) { lbl.classList.remove('fga-radio-selected'); }); radio.closest('.fga-radio-label').classList.add('fga-radio-selected'); }); }); // ── Validation helpers ─────────────────────────────────── function setError(fieldId, errId, show) { var field = document.getElementById(fieldId); var err = document.getElementById(errId); if (!field || !err) return; if (show) { field.classList.add('has-error'); } else { field.classList.remove('has-error'); } } function validateEmail(val) { return /^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(val.trim()); } function validate() { var ok = true; var name = document.getElementById('fga-name').value.trim(); var email = document.getElementById('fga-email').value.trim(); var state = document.getElementById('fga-state').value; var situation = document.getElementById('fga-situation').value.trim(); var nameOk = name.length >= 2; var emailOk = validateEmail(email); var stateOk = state !== ''; var situationOk = situation.length >= 10; setError('field-name', 'err-name', !nameOk); setError('field-email', 'err-email', !emailOk); setError('field-state', 'err-state', !stateOk); setError('field-situation', 'err-situation', !situationOk); if (!nameOk || !emailOk || !stateOk || !situationOk) ok = false; return ok; } // ── Clear error on input ───────────────────────────────── ['fga-name', 'fga-email', 'fga-phone', 'fga-situation'].forEach(function (id) { var el = document.getElementById(id); if (el) { el.addEventListener('input', function () { var field = el.closest('.fga-field'); if (field) field.classList.remove('has-error'); }); } }); document.getElementById('fga-state').addEventListener('change', function () { document.getElementById('field-state').classList.remove('has-error'); }); // ── Submit ─────────────────────────────────────────────── form.addEventListener('submit', function (e) { e.preventDefault(); if (!validate()) return; // Disable button & show loading state btn.disabled = true; btn.innerHTML = 'Sending…'; // Simulate a brief delay then show thank-you setTimeout(function () { form.style.display = 'none'; thanks.classList.add('visible'); // Scroll thank-you panel into view smoothly thanks.scrollIntoView({ behavior: 'smooth', block: 'start' }); }, 600); }); })();

A note on time limits

Professional negligence claims are subject to strict time limits that vary by state. In some cases, the clock starts running from the date you first became aware something had gone wrong — not necessarily the date it happened. If you’re unsure whether your window to claim is still open, it’s worth checking sooner rather than later. Contact us and we’ll let you know where you stand.

Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation. 

Practice Areas

Newsletter

Sign up to our newsletter