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effective date: march 28, 2026
When you contact Fair Go Australia, you are often sharing details about something that has gone wrong in your life. That might be a failed investment, a missed diagnosis, or a legal matter that has cost you dearly. We do not take that lightly.
This privacy policy explains how Fair Go Australia (fga.net.au) collects, holds, uses, and discloses your personal information. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy applies to everyone who contacts us, submits a matter for assessment, or visits our website.
We review this policy from time to time. The current version will always be available at fga.net.au/privacy-policy/.
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Fair Go Australia (fga.net.au) is an Australian legal claim assistance platform. We help people across Australia understand their rights and pursue professional negligence claims when a professional has caused them measurable harm.
We are an APP entity under the Privacy Act 1988 (Cth) and are bound by the Australian Privacy Principles in everything we do.
We collect two broad types of information: what you share with us directly, and what is collected automatically when you use our website.
What you share with us directly
What our website collects automatically
We only collect what we actually need. We do not collect sensitive information — such as health records or detailed financial account data — unless you choose to share it as part of describing your matter. Even then, we only use it to assess your claim.
Everything we collect has a reason. We use your personal information to:
We do not use your information for marketing without your explicit consent. We do not sell your personal information to anyone, for any reason.
We handle your information carefully. There are specific circumstances where we may share it with others.
If you proceed beyond an initial enquiry, your details may be shared with specialist professional negligence lawyers in our network who are best placed to help with your situation. We will always tell you before making any referral.
We use trusted providers for services such as website hosting, analytics, email delivery, and case management. These providers are bound by confidentiality obligations and cannot use your information for their own purposes.
If we are required by law, court order, or a regulatory body to disclose information, we will comply. We will tell you if we are able to.
In the unlikely event that Fair Go Australia were to undergo a significant business change — such as a merger, acquisition, or sale — personal information held by us may form part of that transition. We would notify affected individuals if that occurred.
Our commitment: We will never sell, rent, or trade your personal information to any third party for commercial purposes. That is not something we would consider, and it is not something we do.
A cookie is a small text file that a website stores on your device when you visit. Cookies help sites remember your preferences and understand how people are using them.
fga.net.au uses cookies and similar tracking technologies to:
You can disable cookies through your browser settings. Some parts of the site may not work exactly as intended if you do, but the core content will still be accessible.
Your personal information is stored on secure servers located in Australia.
We use industry-standard protections including encryption, access controls, and secure data transfer protocols. Within our organisation, access to personal information is limited to people who need it to do their job — and no further.
We keep your information for as long as is necessary for the purpose it was collected, or as required by law. When it is no longer needed, we dispose of it securely.
In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under Part IIC of the Privacy Act 1988 (Cth). We will not wait — notification happens promptly.
The Australian Privacy Principles give you clear rights over your personal information. You are entitled to:
Access
Request to see the personal information we hold about you.
Correct
Request corrections to anything that is inaccurate or out of date.
Complain
Lodge a complaint if you believe your information was mishandled.
To make an access or correction request, contact us at contact@fga.net.au. We will respond within 30 days. There is no charge for accessing or correcting your information.
We take privacy complaints seriously. If something has not been handled right, we want to know.
Step one
Contact us directly
Reach out to our Privacy Officer at contact@fga.net.au . Explain the concern and we will look into it promptly. We aim to resolve all complaints within 30 days.
Step two
Escalate to the OAIC
If you are not satisfied with how we have handled your complaint, you have the right to take the matter to the Office of the Australian Information Commissioner (OAIC). The OAIC is the federal regulator responsible for privacy under the Privacy Act 1988 (Cth).
You do not need a lawyer to lodge a complaint with the OAIC.
We review this policy regularly. When we make meaningful changes, the updated version will be published at fga.net.au/privacy-policy/ with a revised effective date.
Continued use of our website after an update means you accept the revised policy. If a change affects how we handle information you have already provided, we will contact you directly where we are reasonably able to do so.
If anything in this policy is unclear, or you have a question about how we handle your information, please get in touch. We are happy to explain.
Related pages
How we handle your claim | Feedback and complaints | Terms and conditions
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Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
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