Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
Practice Areas
Newsletter
Sign up to our newsletter
Australia-wide · No win, no fee · Free case evaluation — speak to us today
legal policies
Plain-English terms for using fga.net.au — what we do, what we don’t, and what you need to know.
These terms govern your use of fga.net.au. Please read them — they are written in plain English and they matter. By continuing to use this website, you agree to these terms. If you do not agree, please do not use the site.
1
Fair Go Australia operates fga.net.au as an information and referral platform for Australians who believe a professional has failed them.
We are not a law firm. We do not employ lawyers or provide legal representation. What we do is help people understand their rights and connect them with specialist professional negligence lawyers who can assist.
Everything published on this site — articles, guides, tools, FAQs — is general information. It is written to help you understand your situation, not to advise you on it specifically. For advice that applies to your circumstances, a free case evaluation is the right starting point.
2
You are welcome to use fga.net.au to research professional negligence law in Australia, read our guides, use the Claim Eligibility Checker, and submit an enquiry through our contact forms.
A few things are off-limits:
Everything on fga.net.au — the copy, the design, the tools, the structure — belongs to Fair Go Australia. You are welcome to read it and share links to it. You are not permitted to reproduce, republish, or redistribute it without written permission.
3
This needs to be said clearly: nothing on fga.net.au is legal advice.
Reading an article here, using the Claim Eligibility Checker, or submitting an enquiry does not create a solicitor-client relationship between you and Fair Go Australia. We are not your lawyers. We are a platform that helps connect people with lawyers.
The content on this site is designed to inform, not advise. Every professional negligence claim involves a unique set of facts, and the right answer for your situation depends on details that a general website article simply cannot account for.
If you need advice that applies to your specific circumstances — and if you believe a professional has caused you harm, you do — please speak with a lawyer.
4
When you submit a case enquiry through fga.net.au, your details are reviewed and — where appropriate — passed to a specialist professional negligence lawyer who may be able to assist.
A few things worth knowing:
We work with lawyers who focus on professional negligence. But the relationship that matters — the legal one — is between you and the lawyer you choose to engage.
5
“No win, no fee” is a phrase that gets used a lot. Here is what it means in practice.
In most professional negligence cases, you will not be required to pay your lawyer’s professional fees if your claim is unsuccessful. That is the basic premise.
What it does not mean is that all costs disappear. Disbursements — things like court filing fees, expert reports, and barrister’s fees — may still apply depending on your matter and your agreement with your lawyer. The terms of any no-win-no-fee arrangement are set out in a costs agreement between you and your lawyer, not by Fair Go Australia.
We do not offer or guarantee no-win-no-fee arrangements. What we do is connect you with lawyers who commonly work on this basis for professional negligence claims. Before you proceed, make sure you fully understand the costs agreement you are signing.
6
Every professional negligence claim in Australia is subject to a limitation period — a legal deadline by which your claim must be commenced.
In most states, that period is three years from the date you became aware (or ought reasonably to have become aware) of the negligence. In some states and for some claim types, it can be longer. But the key word is deadline — and courts treat them seriously.
Miss your limitation period and you may permanently lose your right to bring a claim, regardless of how strong it might otherwise be.
The relevant legislation varies by state:
State | Legislation |
NSW | Limitation Act 1969 (NSW) |
VIC | Limitation of Actions Act 1958 (VIC) |
QLD | Limitation of Actions Act 1974 (QLD) |
WA | Limitation Act 2005 (WA) |
SA | Limitation of Actions Act 1936 (SA) |
TAS | Limitation Act 1974 (TAS) |
ACT | Limitation Act 1985 (ACT) |
NT | Limitation Act 1981 (NT) |
If you are unsure whether your limitation period is still open, treat it as urgent. Do not assume you have time.
7
When you submit an enquiry, use the Claim Eligibility Checker, or contact us through the site, you provide personal information. We handle that information carefully and only for the purpose you provided it — to assess and facilitate your enquiry.
We do not sell personal information. We do not share it with third parties except where necessary to connect you with a lawyer relevant to your matter.
Our full approach to privacy — including how we collect, store, use, and handle your information — is set out in our Privacy Policy.
8
fga.net.au contains links to external websites. We include them because they are useful — but we are not responsible for their content, accuracy, or privacy practices. Follow external links at your own discretion.
The Claim Eligibility Checker and any other tools on this site are designed to help you think through your situation. They are not legal assessments. The output of any tool does not constitute a determination of whether you have a valid claim, and it should not be treated as one.
9
To the fullest extent permitted under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)), Fair Go Australia excludes liability for any loss or damage — direct or indirect — arising from use of this website or reliance on its content.
This does not override rights that cannot lawfully be excluded. Where the Australian Consumer Law applies guarantees that cannot be contracted out of, those guarantees remain. Nothing in these terms is intended to do what section 64 of the ACL prohibits.
10
These terms are governed by the laws of Australia. Any dispute arising in connection with these terms or your use of fga.net.au falls under the non-exclusive jurisdiction of the Australian courts.
11
We may update these terms from time to time. When we do, the revised date at the top of this page will reflect it.
Continuing to use the site after an update means you accept the revised terms. If you check this page periodically, you will always have the current version.
12
If something here is unclear or you have a question about how these terms apply to you, get in touch via our Contact page at fga.net.au/contact/
We will get back to you within two business days.
A free case assessment costs nothing and takes less than five minutes. If you have a claim, we’ll tell you. If you don’t, we’ll tell you that too — honestly, and without obligation.
We respond within 1 business day · No obligation · Completely confidential
Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
Sign up to our newsletter