Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
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FAIR GO AUSTRALIA
Fair Go Australia exists to hold professionals accountable when they let people down. That obligation doesn’t stop at the door. If we’ve fallen short in how we’ve dealt with you — or if you simply have something useful to tell us — we want to hear it.
We take complaints about our own service as seriously as we take the claims we help pursue.
YOUR EXPERIENCE MATTERS
If you’ve had a positive experience, or if you have a suggestion about how we could do things better, we’d genuinely like to know. Feedback from the people who use this platform is how we improve.
You can share general feedback through our contact us page. There’s no form to fill out and no process to follow — just tell us what you think.
OUR PROCESS
If you have a specific concern about how Fair Go Australia has handled your matter, the following process applies.
Please submit your complaint in writing. Include your name, your contact details, a clear description of your concern, and what outcome you are looking for. Written complaints allow us to consider everything carefully and make sure nothing gets missed. They also give you a record of what you've raised and when. You can send your complaint by email through our contact us page, marking it clearly as a formal complaint.
We will acknowledge your complaint within 2 business days of receiving it. You'll know it's been received and who is handling it.
Your complaint will be reviewed by a senior member of the team — not passed to whoever happens to be available. We will aim to provide a substantive written response within 10 business days. If your complaint is more complex and requires additional time, we will let you know before that deadline and give you a revised timeframe.
If your complaint is upheld, we will tell you clearly what we propose to do about it. If your complaint is not upheld, we will explain our reasoning in plain terms. We won't be dismissive, and we won't hide behind process language. You'll get a straight answer.
FURTHER OPTIONS
If you’ve completed our internal complaints process and you don’t feel the matter has been resolved, you may have access to further avenues depending on the nature of your concern. We’d encourage you to seek independent advice about what options are available to you.
We won’t try to talk you out of that, and we won’t make it harder than it needs to be.
GET IN TOUCH
If you have a question before making a formal complaint, or you’d prefer to speak with someone first, you’re welcome to reach out directly. We respond to all enquiries within 1 business day.
Related: About Fair Go Australia · Terms and Conditions · Privacy Policy
Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
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