Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
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LOCATION HUB — NORTH QUEENSLAND
When a professional you trusted in Townsville has let you down — a solicitor who missed a critical deadline, a doctor who got the diagnosis wrong, a financial adviser who placed you in the wrong investments — the fallout can reshape your life. You may be entitled to compensation, and specialist help is closer than you think.
YOUR REGION, YOUR RIGHTS
Townsville is the economic and service hub for an enormous stretch of Queensland — drawing clients from Cairns in the north, Mount Isa to the west, Mackay to the south, and communities across the Gulf and Cape York. If you live anywhere in North Queensland and you believe a professional has failed you, the same rights and protections apply as they do in Brisbane or Sydney.
The Civil Liability Act 2003 (QLD) governs professional negligence claims across the state, and the Supreme Court of Queensland has a dedicated Townsville Registry — meaning your claim does not need to travel south to be heard. Distance is no reason to accept less than you are owed.
Fair Go Australia works with clients across North Queensland remotely. You do not need to visit an office. Most matters are managed entirely by phone, email, and video — with no compromise on quality or communication.
CLAIM TYPES
CLAIM ELIGIBILITY
Under Queensland law — and in line with the High Court’s approach in Rogers v Whitaker (1992) 175 CLR 479 — professional negligence comes down to four things. The Civil Liability Act 2003 (QLD) gives the framework; these are the questions you need to answer honestly:
You do not need to have this worked out before you speak to us. The free case evaluation is specifically designed to assess whether these four elements are present in your situation — and to tell you honestly what your prospects look like.
TIME LIMITS
In Queensland, the standard limitation period for professional negligence claims is three years from the date of discovery — that is, from when you became aware (or ought reasonably to have become aware) of the negligence. This is set out in the Limitation of Actions Act 1974 (QLD).
The clock does not necessarily start on the day the mistake was made. If a solicitor filed something incorrectly in 2020 but you only found out in 2023, the period may run from 2023. That said, extensions are not guaranteed and the courts apply the rules strictly — this is not an area to leave to chance.
Act before time runs out.
In Queensland, professional negligence claims must generally be commenced within 3 years of the date you became aware — or should reasonably have become aware — of the negligence. This runs under the Limitation of Actions Act 1974 (QLD). Missing this deadline can permanently extinguish your right to claim. If you are unsure whether your limitation period is still open, contact our team for a free assessment as soon as possible.
HOW WE HELP
We work with clients in Townsville and right across North Queensland — from Ingham to Charters Towers, from the Whitsundays to the Gulf. You do not need to be in a capital city to get proper legal representation, and you do not need to travel anywhere to work with us.
Our practice is built around a remote-first model. Almost everything is handled by phone, email, and video conference — with no impact on the quality of advice or the strength of how your matter is managed. For clients in regional Queensland, this is not a compromise; it is how we were designed to work.
We focus exclusively on professional negligence claims. That specialism matters — it means you are not dealing with a generalist firm that picks up negligence matters between conveyances and wills. Every case we take on sits within the same field, and that depth of focus shows in the quality of the work.
Our no-win, no-fee model means you carry no financial risk in bringing a claim. If your matter does not succeed, you do not pay. The free case evaluation is where it starts — a genuine, no-obligation assessment of your situation.
GET STARTED
Tell us what happened. We will assess your situation honestly, explain your options, and let you know whether there is a viable claim worth pursuing — at no cost and with no obligation. Everything is confidential.
✔ No Win No Fee · ✔ Free Evaluation · ✔ Confidential · ✔ Australia-Wide
We respond to all enquiries within 1 business day.
FREQUENTLY ASKED QUESTIONS
Yes. The Supreme Court of Queensland has a Townsville Registry, so your claim does not need to be filed or heard in Brisbane. Fair Go Australia also operates on a fully remote basis — you can manage your entire matter by phone, email, and video conference from wherever you are in North Queensland. Distance is not a barrier to getting specialist legal help.
In most cases, three years from the date you became aware — or reasonably should have become aware — of the negligence. This is set out in the Limitation of Actions Act 1974 (QLD). The period does not always run from when the mistake happened; it can run from when you discovered it. That said, extensions are not guaranteed, so if you are in any doubt about timing, it is worth getting advice sooner rather than later.
Nothing upfront. Fair Go Australia works on a no-win, no-fee basis — you pay no legal costs unless your claim succeeds. The initial case evaluation is entirely free and carries no obligation. If your claim proceeds and succeeds, fees are deducted from the compensation recovered. If it does not succeed, you owe nothing.
The Supreme Court of Queensland — including its Townsville Registry — handles professional negligence claims that involve significant losses or complex legal issues. Less complex or lower-value matters may be heard in the District Court. The court applies the Civil Liability Act 2003 (QLD) and established common law principles to determine whether negligence occurred and what compensation is appropriate.
You can potentially bring a claim against any professional who owed you a duty of care and fell below the standard expected in their field. In practice this includes solicitors, medical practitioners, financial advisers, accountants, engineers, architects, and other licensed or regulated professionals. The relevant regulatory body — whether that is the Queensland Law Society, AHPRA, or ASIC — may also be involved depending on the nature of the failure.
Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
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