Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
Practice Areas
Newsletter
Sign up to our newsletter
Australia-wide · No win, no fee · Free case evaluation — speak to us today
FAIR GO AUSTRALIA
Taking this step takes courage. If a professional let you down and you’ve been carrying the weight of that, submitting your details is the first — and often the hardest — part. This isn’t a commitment to proceed with anything. It’s a confidential conversation, handled by people who take professional negligence seriously and will give you a straight answer about where you stand.
Practical steps
1
Fill in the form with your contact details and a brief account of what the professional did — or failed to do — and the harm it caused. You don’t need legal certainty, a solicitor’s letter, or a perfectly organised file. Your version of events, in your own words, is enough to start.
2
A member of our team reads what you’ve sent, usually within one business day. We may follow up with a short question or two — not to test you, but to make sure we understand your situation properly before we respond.
3
We’ll tell you whether what you’ve described indicates a viable professional negligence claim. No legal jargon, no vague reassurances. If there’s something worth pursuing, we’ll say so. If there isn’t, we’ll tell you that too.
You don’t need to have everything together before you submit. If you have it, include it — but don’t worry if your records are incomplete or you’re still piecing things together.
You don’t need a completed complaint file or a formal statement. Just tell us what happened.
Act before time runs out. Professional negligence claims across Australia must generally be commenced within three years of the date you became aware — or reasonably should have become aware — of the negligence. This timeframe varies by state and the type of claim involved. Missing the deadline can permanently extinguish your right to claim. If you are unsure whether your limitation period is still open, submit your details now so we can assess your situation before time runs out.
Our team will review your submission and come back to you — typically within one business day. We may reach out by phone or email with a brief follow-up question. Everything you share with us is handled in strict confidence at every stage, and there is no obligation to proceed beyond this initial contact.
If your claim looks viable, the next step is a free case evaluation — and we’ll walk you through exactly what that involves and what to expect. Nothing happens without your knowledge or consent.
Submitting takes a few minutes. It’s completely confidential, there’s no cost, and you’re not committing to anything beyond a conversation. If there’s a claim worth pursuing, we’ll tell you honestly. If there isn’t, we’ll tell you that too — because that matters just as much.
We respond to all enquiries within 1 business day.
Common questions
No. You don’t need to have your documents in order before you get in touch. A brief description of what happened and the harm it caused is enough for us to carry out an initial review. If documents become relevant further along, we’ll let you know exactly what would be helpful and why.
Yes, completely. Everything you share with us — your identity, the professional involved, and the details of what happened — is treated with strict confidentiality. We do not share your information with third parties without your knowledge and consent.
No. Submitting your details is not a commitment to proceed. It’s the start of a confidential conversation. Once we’ve reviewed what you’ve sent, we’ll give you an honest assessment of whether there’s a viable claim. From there, the decision about what to do next is entirely yours.
We review submissions and respond within one business day in most cases. If we have a follow-up question before we can give you a proper assessment, we’ll reach out directly. We work on a no-win, no-fee basis — so when we say we’ll get back to you, we mean it.
Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
Sign up to our newsletter