Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
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Client testimonials
We think the most honest thing we can offer is to step back and let the people we’ve helped speak for themselves. Below you’ll find accounts from Australians who came to us after a professional let them down — some uncertain, some frustrated, some not sure they even had a claim. These are their words, not ours.
Featured accounts
Every professional negligence claim is different, but the experience of feeling let down — and uncertain about what to do next — is something many people share. These accounts are from clients who came to us in that situation.
★★★★★
My solicitor had handled everything — or so I thought. When I found out he’d missed a critical deadline and my whole claim had been thrown out, I didn’t know where to turn. I honestly didn’t know you could sue a lawyer. I called Fair Go Australia not expecting much, just wanting someone to explain my options. They were straight with me from the start — no promises, no spin. By the time it was over, I’d recovered a significant amount of what I’d lost. I’m just grateful I made that first call.
Mark T.
QLD · Solicitor Negligence
★★★★★
I kept going back to my GP about the same symptoms for nearly two years. By the time someone actually listened and ran the right tests, the diagnosis had changed completely — and so had my treatment options. A friend suggested I look into whether I had a case. I wasn’t sure I wanted to go through a legal process on top of everything else, but the team at Fair Go Australia handled it carefully and kept me informed the whole way through. It wasn’t easy, but I felt like someone was finally in my corner.
Diane R.
VIC · Medical Negligence
★★★★★
My financial advisor knew my situation. He knew I was close to retirement and couldn’t afford big losses. What he put me into made no sense for someone in my position. When things went badly, he just shrugged and told me markets go up and down. Fair Go Australia explained what unsuitable advice actually looks like under Australian law — and suddenly what had happened to me had a name. The process took time, but we got a result I didn’t think was possible twelve months earlier.
Peter W.
NSW · Financial Advisor Negligence
Common experiences
There’s a pattern to the calls we receive. Not in the legal details — every claim is different — but in how people feel when they finally pick up the phone.
Many people tell us they waited months — sometimes years — before calling, because they weren’t sure what happened to them actually counted as negligence.
A lot of clients say they felt embarrassed, or weren’t sure they’d be believed — particularly when their professional had a good reputation or was someone they’d trusted for years.
Some people reach out convinced their claim has no value. Once we look at the full picture — financial loss, consequential damage, pain and suffering where applicable — the actual figure is often significantly larger than they’d assumed.
Many clients are surprised to find that no-win, no-fee genuinely means what it says. There is nothing to lose by starting the conversation.
All clients featured on this page have given their consent for their experience to be shared. Names are abbreviated or first-name-only at their request, and some identifying details have been changed where necessary to protect privacy. This is standard practice in legal contexts, and it reflects how we handle all client information — carefully and with discretion.
Take the next step
Reading other people’s accounts can bring your own situation into sharper focus. If something in these stories resonates with you — if you’re wondering whether what happened to you might give rise to a claim — the next step is simply a conversation.
Our free case evaluation is confidential and carries no obligation to proceed. You’ll get a straight answer about whether your situation sounds like a viable claim — no pressure, no jargon.
We respond to all enquiries within 1 business day.
Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation.
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