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Fair Go Australia

You have taken a step. Here is what comes next.

For some people, getting to this point took a while. Maybe you spent weeks going over what happened before you decided to do something about it. Maybe you filled in the form quickly because you did not want to think twice and change your mind.

Either way, something has landed with us — and someone on our team will be looking at it. This page is here to point you in the right direction depending on what you submitted.

FIND YOUR CONFIRMATION

Which page applies to you?

Not sure where to start? Find the option that matches what you just did.

I submitted a case evaluation form

You described your situation and asked us to take a look. We will.

I completed the claim eligibility checker

You worked through the tool and left your details for a follow-up call or email.

I sent a general message or enquiry

You used the contact form to reach out about something specific.

I requested a phone callback

You asked us to call you, and we will.

I uploaded documents

You shared files or supporting materials as part of your case submission.

What happens from here

Three things happen next — in this order

There is no mystery to the process. Here is exactly what happens after any submission.

1

Someone reads what you sent.

Not software. A real person from our team goes through what you submitted. If it is a case evaluation, a specialist looks at it. If it is a general enquiry, it goes to whoever can help you best.

2

We contact you within 1 business day.

We will use whatever contact details you provided — phone or email, depending on what you gave us. If there is something we need from you before we can properly respond, we will ask at that point rather than making you wait.

3

If there is a claim worth pursuing, we walk you through what that looks like.

This conversation costs you nothing, and you are under no obligation to proceed. We will tell you what we think, honestly — including if we believe there is not a viable claim. We would rather give you a straight answer early than waste your time.

In the meantime

No action needed right now

There is nothing you need to do while you wait. If you would like to read ahead, these pages might be useful.

How professional negligence claims work

An overview of the process, the law, and what to expect.

Answers to the questions we hear most often

Plain-English answers to common questions about making a claim.

Who we are and how we operate

About Fair Go Australia — our team, our approach, and why we work this way.

Everything you have shared with us is confidential. It does not leave our team, and it is not used for anything other than understanding your situation.

We work on a no-win, no-fee basis. If a claim does not succeed, you do not pay us anything. The evaluation process that follows your submission is free regardless of the outcome.

We will be in touch shortly.

We respond to all enquiries within 1 business day.

Our goal is to help people in the best way possible. this is a basic principle in every case and cause for success. contact us today for a free consultation. 

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